CRM Consultant (Freelance)
Location: Remote UK
Day Rate: £160 - £200 Per Day
We’re seeking a CRM Consultant to join us on a contract basis, helping us elevate how brands engage with their communities and foster meaningful advocacy. In this role, you’ll be at the forefront of designing and optimising CRM strategies that drive loyalty, engagement, and long-term brand success.
The Business
Duel is a SaaS company on a mission to make Brand Advocacy the industry standard playbook for building brilliant retail brands. It was founded by world record breaking adventurer and former brand ambassador Paul Archer, alongside viral games developer Naio Tsarouchis, and we exist to show there’s a better way to build businesses, to build a better future, proving that caring for people builds brand, which builds long term and exponential profit returns.
The Duel Brand Advocacy Platform allows enterprise brands to do just that, scaling how they manage their relationships with thousands of advocates, customers, creators and brand ambassadors. We’re proud today that brands such as Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria’s Secret and Elemis (to name a few, but not to name some household names that we can’t talk about yet) are doing just that. The Duel team comprises psychologists, brand experts and community builders, combining cutting edge brand expertise, with seasoned SaaS experience..
Strategic Development: Lead the development and execution of CRM strategies that align with brand goals, enhancing customer engagement and loyalty.
Implementation: Build, refine, and scale CRM workflows, campaigns, and touch-points, ensuring seamless integration with existing systems and processes.
Data-Driven Insights: Analyse customer data to inform CRM initiatives, identifying trends and opportunities to create impactful marketing strategies.
Collaboration: Partner with internal teams and external stakeholders to deliver CRM solutions tailored to the needs of beauty, fashion, and MarTech brands.
Optimisation: Continuously monitor and optimise CRM performance, implementing best practices and new technologies to achieve outstanding results.
Proven CRM Expertise: You’ve successfully built and scaled CRM strategies within brand, marketing, beauty, fashion, or SaaS industries.
Creative & Analytical: You bring a balance of creativity and data-driven thinking to your approach, blending innovative ideas with strategic rigor.
Passion for Brands: You love working with brands and understand the nuances of customer engagement in the lifestyle and MarTech sectors.
Independent & Proactive: As a freelance consultant, you thrive in an autonomous environment, taking initiative and driving projects forward.
Collaborative: You value partnerships and enjoy working closely with teams to achieve shared goals, embodying our ethos of care and connection.
Strong experience with leading CRM tools and systems such as HubSpot & Klaviyo, or similar.
Deep understanding of CRM best practices in industries like beauty, fashion, or MarTech.
Demonstrable success in delivering scalable and effective CRM strategies for well-known brands.
Familiarity with integration tools, customer segmentation, email marketing, and lifecycle management.
We want to build a remarkable company with remarkable people and a remarkable culture that you will want to shout from the rooftops about. In a relaxed, flexible, and fun environment, the team is driven to making the business a success while enjoying what we do and who we do it with.
A growing benefits package, including;
Company MacBook to work from
£350 WFH Set-Up
Headspace Contributions
Personal Development budget and support
2 additional days leave for volunteering
Salary: £160 - £200 Per Day
Ready to shape the future of CRM strategy and advocate for remarkable brands? Join us at Duel!
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