Contract Length: 3 months Engagement Type: Umbrella or PAYE Location: London
(ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK)
The Role:
Co-lead a globally distributed team of engineers and support analysts to ensure a high-performing team that consistently and iteratively delivers high-impact, high-quality solutions
Collaborate with key business partners to understand business vision, estimate requirements and provide tailored, complete solutions that fit the needs by using technology that best fits the solution in a way that is operationally resilient, stable and sustainable
Drive the technical direction of the platform ensuring we have the right technology to enable business partners to work efficiently, accurately and are able to cope with the fast-moving industry and regulatory changes
Drive features and functional enhancements within the platform that can support the improvement in value, revenue, profitability and user satisfaction
Ensures backlog management and prioritization is occurring and raising issues with backlog management teams
Works with the Product Owner to agree on prioritization and feasibility of features
Engages with Architecture team for major changes and adjustments to platform blueprint
Accountable for technology decisions and direction in alignment with Architecture
Advocate and advance modern, agile software development practices and help develop and promote great engineering culture
Management of all Platform services within the IT portfolio including the roadmap, all end to end service management activities and ensuring that all platform services meet their purpose, deliver in accordance with Service Level Agreements and are maintained in line with evolving business requirements
Act as critical escalation point for key service support processes including Incident, Problem and Change
Work alongside the Delivery Manager to lead the day-to-day operations, monitoring and maintenance of the platform to ensure reliable, predictable and efficient service
Proactively monitor production performance to help guide future development and opportunities, ensuring the platform is scalable and resilient for peak demands
Accountable for ensuring platform documentation and knowledge articles are maintain and up to date
Improve existing services ensuring that new services are developed and implemented in alignment with cross IT Platform ways of working and business requirements
Own the Acceptance to Service (ATS) process of new services into the platform alongside Delivery Manager
Build and support your teams through hiring, coaching, mentoring, feedback and hands-on career development that helps drive high quality software demand delivery
Owns platform quality and risk management
Owns platform and service performance, health, scorecards and reporting
Represents the platform to senior leadership
Essential Skills & Experience:
Degree level education in Information Technology or similar (or equivalent experience)
Significant experience in service management & IT Support with global teams, delivering and supporting solutions
Experience working in a globally distributed team leading 10 to 15 team members
Hands on software development experience and Solution and Service Delivery.
Understanding of software engineering CI/CD processes, with experience in the design and implementation of applications build, release, deployment, containerization and configuration control management
Experience running or working in an elevated role within platforms
Technically competent and curious with a passion to explore, iterate, fail, and learn
Previously experience as a software engineer at a senior level, having developed a team of high performing software engineers responsible for multiple products, particularly a portfolio environment
Experience of working in agile teams using SCRUM and SAFe methodologies
Experience with Monitoring tools
Customer satisfaction focus with success measured by how well your team is delivering against requirements
Know what good looks like and how to get there for a high-performing platform team
Confident leading a platform on best practices in technology or key architectural concepts
Understand the importance of sustainability and are comfortable to have trade off conversations around technical debt
Highly skilled in modern platforms culture and practices with validated experience of Cloud based environments
Ability to interpret & communicate technical information into business language for partner relationship management.
About Contract Spy
Discovering Direct IT Contract Opportunities for Contract Spy members.