We are the UK network service provider making digital infrastructure simple.

Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together in new ways using: Collaborative commercial models, combined real-estate and telecoms know-how, and global best practice.

We have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. And our managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics.

The Role

We are seeking a competent and detail-oriented Technical Administrator to join us on an initial 6-month contract. This will play a critical role in maintaining and structuring network documentation, updating databases, and managing access within our network infrastructure. This position offers an opportunity to work closely with UK mobile telecom operators, suppliers, and vendors in a dynamic, detail-oriented environment.

The ideal candidate is tech-savvy, self-motivated, and highly organized, with a strong aptitude for IT and exceptional communication skills. This role involves a mix of independent tasks and collaborative efforts within a small, dedicated team.

Main Responsibilities

• Documentation Management:  Maintain and structure network documentation, ensuring records are accurate and up to date.
• Database Management: Update and oversee databases related to network faults and access controls.
• Access Control: Manage permissions and access for network systems, ensuring security and compliance.
• Fault Tracking: Assist in identifying, tracking, and resolving network faults and issues.
• Collaboration:  Work closely with IT and support teams to ensure seamless operations.
• Reporting: Prepare and distribute regular reports on network status, faults, and resolutions.
• Technical Administrative Support: Provide administrative updates and data analysis to the network support team as needed.

About You

Education:

Bachelor’s Degree (preferred) in Computer Science, IT, or a related discipline.

Preferred Certifications:
Cisco Certified Network Associate (CCNA)
ITIL Foundation

Experience and Skills

•  Previous experience in a similar role or in a technical support role is essential.

• Proficiency with ITSM tools and industry-recognized systems support tools, such as SharePoint, D365, Power BI, Trello, or Remedy.
• Strong understanding of basic network concepts and IT systems.
• Exceptional problem-solving skills and attention to detail.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Strong verbal and written communication skills, capable of conveying technical information effectively.
• A proactive approach and ability to work independently and collaboratively.