As a Senior UX designer at HugoMRM, you’ll craft exciting and innovative experiences for major brands, and drive customer centric practices within the team.

You’ll collaborate with our cross-functional teams to define experiences people love. Through audience research, experience definition, design and testing, you will drive the end-to-end design process, always leading by example. As a user UX expert, you’ll champion empathy and insight at each step to ensure that product insight, complex information, and new thinking is always connected with customer needs. All-in-all this is a perfect opportunity for an experienced UX Designer to take on an exciting customer challenge.

In this role you’ll work on a new project to help build a deep understanding of the client’s target audience, map out the omnichannel customer experience in detail, and provide high level recommendations for where and how to elevate the future user experience. You’ll lead the user experience side of this project, from information gathering to primary research, workshop planning & facilitation to journey mapping, as well as bringing this all together as a set of recommendations.

You’ll collaborate with members of our internal strategy and data teams to understand the business requirements, customer data and work together throughout workshops and mapping exercises. As a new initiative, you’ll have the opportunity to shape the experience roadmap from the start, and need to validate how your recommendations can slot into business operations to ensure feasibility for all future projects. Our client is excited about the potential for this project to support their ways of working, and good communication with the stakeholder team is essential to understand their specific desires and to gain their input and buy-in to your creative thinking!

Core responsibilities

• Day-to-day responsibility and ownership of the User Experience across an exciting new initiative for one of our clients/
• Champion design thinking approaches, including workshops and co-creation sessions to ideate, validate and drive forward innovative thinking.
• Responsibility for planning, conducting and synthesising appropriate research to dive into the customer mindset and effectively communicate your insights to ensure the wider team can apply this knowledge
• Work alongside members of our strategy and data teams to ensure a holistic and accurate view of the customer experience is created.
• Confidently communicate and present your work, helping to take clients on a evidence based journey of design to build consensus around your thinking

Requirements

We’re looking to see:

• Proven experience in customer research, customer journey mapping coupled with strategic thinking across a range of projects or industries.
• Examples of hands-on collaboration to produce best-in-class deliverables, including presentations, journey maps and audience profiles.
• Ability to connect research to insight, and insight into designed experiences.
• Confident communication skills, with a natural ability to present, articulate and effectively communicate design decisions
• The drive to always bring new thoughts to the table and combine strategic thinking with tactical execution.
• A team player mindset, naturally connecting UX thinking to other disciplines and supporting the end-to-end process.