IT Support Technician at Policomp, London, £Freelance Rate

Hourly/Freelance Customer Service Information Technology

Contract Description

As a company dedicated to IT Solutions, we are seeking a skilled and self-motivated Freelance Field IT Support Technician to join our network of experts! As a Freelance IT Support Technician, you will provide technical support to our clients and will be responsible for troubleshooting and resolving a variety of IT issues in diverse environments, ensuring impecable operations and exceptional customer service delivery.

Key Responsibilities:

  • Deliver technical support for hardware, software, and network-related issues to our clients
  • Offer clients technical advice and user training for IT systems and software.
  • Perform system upgrades, software installations, and other IT maintenance tasks as needed.
  • Record and report all service requests, work performed, and resolutions.
  • Maintain a high level of professionalism and customer satisfaction on every job.

Essential Skills & Experience:

  • Proven experience in providing IT support, preferably in a field-based or freelance role.
  • Proficient in Windows, macOS, Linux and common business software applications.
  • Strong troubleshooting abilities with a keen eye for detail and problem-solving.
  • Solid understanding of networking (LAN, Wi-Fi, VPN, etc.) and hardware configuration.
  • Excellent communication and customer service skills.
  • Ability to manage your own schedule, work independently, and take initiative.

Desirable Skills:

  • Familiarity with Microsoft Server, Active Directory, Office 365, and other enterprise software.
  • Experience in IT security protocols and best practices.
  • Relevant IT certifications are a considerable bonus.

Why Work With Us?

  • Flexible freelance opportunities with competitive pay rates.
  • The chance to work with a variety of clients and industries, gaining diverse experience.
  • Independence to manage your own work schedule.
  • Opportunity for ongoing contracts and repeat business.
  • A supportive network of professionals and resources.

If you're a experienced IT technician who enjoys troubleshooting and helping clients, we are excited to receive your application!

Job Type: Tiempo completo

Application Question(s):

  • Indicate your studies related to the position
  • Is it qualified?
  • Discuss your experience in the Freelance Support role
  • Point out salary expectations.
  • Enter updated contact number and email