Desktop IT Support Analyst - Contract

• Job Identification8145
• Posting Date11/25/2024, 08:29 PM
• Apply Before01/07/2025, 08:29 PM

At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.

Genesis is a global business unit of Technip Energies, providing impartial consulting services to its clients in traditional hydrocarbon and the energy industries. We have an unrivalled track record of bringing high-impact solutions to clients. Our mission is to be a trusted advisor on the journey to a sustainable future. We’re problem solvers who are at the forefront of innovation and our world-class experience, individual expertise and collective wisdom is what differentiates Genesis in today’s market.

This role will provide support to both entities that share office space in London. 

Main accountabilities:

We are seeking an experienced desktop support analyst to assist with a major office move from an IT perspective, whilst providing ongoing support to the London office prior to and following the move. This will include hardware refresh topics.

Main responsibilities:

• Leading the rollout of 200~ new laptops regarding imaging deployment, software installation and any associated troubleshooting, as well as ad hoc tasks as needed
• Provide 2nd level support for all desktop issues and executive team support; and advanced troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates, and patching, etc.)
• Deploy computers, laptops, printers, mobile phones etc. and the associated technology behind those devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.)
• Maintain accurate documentation specifically for hardware stock and disposals
• Performing daily/monthly/annual IT routine tasks i.e., validating security controls, reviewing log management system, anti-virus etc
• Support where required with On/Off boarding end-users following company policy and procedures
• Maintaining company hardware and software assets
• Ensuring all new hardware has been fully set up with engineering applications and fully tested prior to roll out
• Liaising with users to book appointment times to handover devices and keeping an up to date stock & disposal count/inventory at all times 
• Supporting all desktop support activities related to T.EN & Genesis London refresh, new hire and office move project
• Providing VIP and client facing AV support on site as well as assisting with daily operational support L2 tasks where required/instructed by management
• Ensuring that all services provided are delivered professionally, timely and efficiently