IT Service Manager - SC Cleared at Ministry of Defence, Corsham, 5 Months, £Contract Rate

 

SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.

 

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.To do this we have an annual budget of almost £40 billion and a workforce comprising 193,000 people, almost 59,000 of whom are civilians. We currently manage more than £11 billion of spend every year.Our work really matters; we offer engaging roles which have a direct impact on the quality of services we provide. We employ people in many different roles and in many locations across the UK and abroad. We have jobs in policy, finance, HR, IS/IT, commercial and project management and all the types of jobs you would expect to find in a government department, or indeed in the private sector. We also employ doctors, dentists, teachers, police, fire service, quantity surveyors, and engineers to name a few. There are many opportunities to develop and progress both within MOD and across the wider Civil Service, whether you're a permanent appointee or an interim.

 

As an IT Service Manager, your main responsibilities will be:Managing the service delivery of ICT services, responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.At this level, they may manage a fully functioning multi-sourced service support team, focused on service availability and performance.Ensuring that all service and support functions remain responsive to customer needs, adequate reporting and service standards are met for their specific service, all technical change is communicated and managed, with appropriate governance and a programme of continual service improvement is put in place across the wider service delivery function.Essential:Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.Know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these.Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.Identify important stakeholders and relationships and work with teams to build these.Know how to see the bigger picture and can investigate how to get the best of underlying services.Work with important stakeholders to discuss any changes in the reporting processes, adding a commentary that provides an interpretation for the data set.Work within a strategic context and communicate how activities meet strategic goals. Understand core technical concepts related to the role and can apply them with guidance.

 

Please be aware that this role can only be worked within the UK and not Overseas.Disability Confident As a member of the Disability Confident Scheme, the MOD guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.Armed Forces Covenant MoD guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.