Laptop Deployment Support Engineer at Agilisys, Reading, 2 Months, £Contract Rate

up to 6 Months

Contract Description

Title: Laptop Deployment Support Engineer (2 month contract)

Location: Reading (5 days a week) 

Division:  Managed Services 

Reports to: Field Services Team Leader / Head of Projects 

 

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? 

Do you want to have the opportunity to co-ordinate a rollout of 360 Windows 11 laptops and work with end users to make their experience flawless? 

If so, we would love to hear from you! 

 

ABOUT US 

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. 

 

OUR VALUES 

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile. 

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens. 

Innovation: we bring together the right technologies and services to design solutions that work. 

Passion: we are passionate about - and dedicated to - public services and improving people’s lives. 

 

THE ROLE 

Key responsibilities 

The Windows 11 Deployment Support is a vital role for this project, and this role will be critical in the final phase of a Windows 11/Modern Management project.  

 

Specific duties 

Depending on the project, you will need to be comfortable doing the following: 

  • Collaborate with internal teams and client leads to facilitate the deployment of 360 laptops.
  • Assist users in setting up laptops using Autopilot.
  • Address user inquiries and provide support as needed.
  • Interact with customers to ensure a smooth deployment process.
  • Escalate issues on behalf of end users to appropriate teams for resolution.
  • Deliver progress reports and updates throughout the deployment process.

Opportunity 

The successful candidate will be key in delivering this project to completion, and pave the way for the next phase of the rollout. 

 

ABOUT YOU 

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. 

 

The Ideal Candidate 

You should have a good understanding of Windows operating systems from Win10 and 11, as well as a good awareness of the Microsoft 365 stack and Active directory. You must be able to translate technical knowledge and fixes into easy-to-understand business language. 

You need to have a flexible approach to work and workloads, have excellent inter-personal skills and the ability handle work pressures. You should be willing to actively share expertise with others, through mentoring and knowledge management. 

 

WHAT WE CAN OFFER YOU: 

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.