OSS Engineer at NetStone, Remote, 6 Months, £220 per day

Position: Operational Systems Support (OSS) Engineer

Duration: 6 months (Inside IR35)

Daily Rate: £220

Role Type: Hybrid - vast majority of work is expected to be remote - however there may be occasional travel to customer sites.

Clearance level required BPSS/SC/Other: SC (can be obtained when in role). Must have BPSS.

Role Description

This is a contract hybrid role for an Operational Systems Support (OSS) Engineer based in Wokingham, with flexibility for remote work. The OSS Engineer will be responsible for technical support, troubleshooting, system administration, operating systems, and network security tasks on multi-vendor environments. The role entails daily operations to ensure network optimization, security, and capacity upgrades.

Deliverables

As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required.

Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.

Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards.

Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.

Customer related projects (MACDs)

Onboarding devices onto StableNet (Automated Network and Service Management system)

o Device discovery

o Configuring monitoring datapoints

o Setting alerts

o Report creation

• Supporting fault management

Overview

Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support.

Job Type: Fixed term contract
Contract length: 6 months

Pay: £220.00 per day

Benefits:

• Work from home

Work Location: In person