IT Support Engineer at Runa, London, 3 Months, £Contract Rate

IT Support Engineer (3-month contract)

The Role

Focussed on excellent customer service for our colleagues at Runa, The IT Support Engineer will be front line resolution for all L1 & L2 IT related issues for internal business users using Jira and slack helpdesk. This is a contract role – Monday to Friday 09:00 - 18:00 - 2 days a week onsite (Tuesday and Thursday’s) in London.

What Excites You

• Providing end user support Monday - Friday for users based in London, US and Bulgaria

• Responsible for preparing new equipment for new starters and manager leavers

• Apple MacOS (80%) and Windows (20%) - Administration and Support

• Cloud SaaS stack – joiners, leavers and movers

• GSuite, Slack, Notion, etc, – Best of Breed SaaS Administration and Support

• MDM Endpoint enrolment : Kandji & JumpCloud

• Maintain Hardware & Software Asset registers

• Create and update user guides and documentation to assist in the transition process

• Conduct training sessions for users to familiarise them with the new domain environment

• Collaborate with other IT teams to escalate and resolve complex issues

• Trouble shooting conference rooms

What Excites Us

• 5 - 8 years experience in a 1st/2nd line/Service desk role for a Cloud SaaS company

• Very strong customer service skills with experience engaging with users of all seniority is essential

• OKTA Identity Management experience, Workflow management, SSO, SCIM configuration

• Experience of configuring and supporting an MDM solution, preferably, JumpCloud and Kandji

• Have a good understanding of best of breed SaaS applications such as GSuite, Slack, JumpCloud, Okta, Notion, Jira, Crowdstrike , etc.

• Experience with ticket management systems (Jira)

• Excellent knowledge of MacOS and Windows.

• Excellent troubleshooting skills

• Fluent in English