Performance Analyst at Intellectual Property Office, Newport, 12 Months, £Contract Rate

The Intellectual Property Office (IPO) is the official UK government body responsible for intellectual property (IP) rights including patents, designs, trademarks and copyright. Our ambition is to be the best IP office, and we intend to achieve this by:Delivering excellent IP servicesCreating a world leading IP environmentMaking the IPO a brilliant place to workWe operate and maintain a clear and accessible intellectual property system in the UK, which encourages innovation and helps the economy and society to benefit from knowledge and ideas. We help people get the right type of protection for their creation or invention.We are responsible for:IPO Policyeducating businesses and consumers about IP rights and responsibilitiessupporting IP enforcementgranting UK Patents, trademarks and design rightsWe have a small office in the heart of London, but our main office is on the outskirts of Newport, South Wales.About us - Intellectual Property Office - GOV.UK (www.gov.uk).

 

As a Performance Analyst, your main responsibilities will be:Lead the analytical implementation and reporting of user centred KPIs for our new transformed Manage IP services, as part of an agile software delivery teamLead the analytical implementation and reporting of user centred KPIs for our new transformed Challenge IP services, as part of an agile software delivery teamAdvise on frontend technical implementation best practice for Dynatrace and Azure Application Insights as additional digital transactions are deliveredWork closely with IPO Performance Analysts and Frontend Developers to continuously iterate frontend reporting capability in Dynatrace and Azure Application Insights, inline with existing and emergent requirementsWork closely with IPO Performance Analysts to design, deliver and present regular service performance reporting of user centred KPIs to a range of business and technical stakeholdersWork with IPO Performance Analysts to design and deliver 'self-serve' Power BI dashboards for business and technical stakeholdersWork closely with Legal and Data Protection Officers to ensure that any performance data we capture is compliant with relevant GDPR and privacy legislationWork with service delivery teams to produce and present supporting analytical documentation / evidence for CDDO Open Beta service assessmentsWork with stakeholders across the IPO to plan the scope, deliverables and technical requirements for phase 2 of the transformation programme, trade marks, designs and tribunalsDocument any additional metrics and / or processes identified / delivered during this contracted period, in line with IPO standards and document templatesWork with IPO Performance Analysts to deliver an analytical tooling review and supporting recommendation for phase 2 of the transformation programmeEssential:SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.Experience of implementing and delivering reporting in Dynatrace (Real User Monitoring), Azure Application Insights (Frontend Monitoring) and Google AnalyticsExperience working with frontend development languages such as HTML and JavaScript to support the delivery of a frontend analytical implementationExcellent communication skills with experience of managing multiple concurrent senior stakeholders and articulating complex technical solutions to both technical and non-technical audiencesStrong analytical skills including analysis of requirements and analysis of performance analytic outputsSolid understanding of customer insight analytics techniques and how they are appliedExperience of delivering solutions using agile delivery methodsExperience of building performance dashboards and funnels for Customer Insights, to facilitate accurate and effective monitoring of customer interactionsExperience using Power BI to ingest and model data from a range of sources, to create visualisationsExperience working with data querying languages such as KQL, Power Query, SQL and / or direct API manipulationExperience managing the capture and storage of Personally Identifiable Information in line with GDPR and other privacy legislationDesirable:Comes from a user experience, user research and / or service design background- Experience working with cookies compliance solutions and ensuring compliance with relevant legislation- Experience working as part of a GOV.UK service delivery team and producing content in line with the Service Standard for CDDO service assessments

 

Please be aware that this role can only be worked within the UK and not Overseas.Disability Confident As a member of the Disability Confident Scheme, IPO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.