IT Service Desk Analyst at Test Yantra Software Solutions Private Limited, Maidstone, £200-£250 per day

Role and Responsibilities:

2-5 years of experience needed

· Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization.

· Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow

· Experience with Windows 10/11

· Experience using IT service management solution ServiceNow

· Excellent customer service skills and excellent organization skills.

· Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects

· Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends.

· Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds

· Strong analytical, problem-solving and decision-making capabilities

· must have experience breaking down complex technical information in a simple way

· Strong collaboration, teamwork and relationship building skills at multiple levels and functions in the organization.

· Strong communication skills in writing, speaking and presentation.

Job Type: Freelance

Pay: £200.00-£250.00 per day

Schedule:

• Monday to Friday

Experience:

• Technical support: 5 years (required)

Work Location: On the road