Senior IT Service Manager at WeShape, London Area, 6 Months, £Contract Rate (Outside IR35)

We are looking for a Senior IT Service Manager on a contract basis to work on a project for a key client in the gaming/betting sector. This is an outside IR35 project based in London running for at least 6 months.

The project will see you:

• Plan, manage & coordinate the successful transition of IT services
• Build relationships with key stakeholders (internal and external)
• Ensure both Service Readiness and Service Acceptance
• Service Pipeline management & monitoring
• Produce Service Designs and any other required service transition artefacts
• Continuously improve the service transition framework whilst working closely with the other business functions
• Manage & maintain the service catalogue
• Ensuring that all release plans/polices are in place for all agreed services
• Support the delivery of key requirements through the Service Transition team by providing ongoing support and expertise
• Ensure all Service Design and end to end support models are reviewed and implemented for any changed or new services
• Ensure all process comply within internal security and technology standards.

Requirements:

• Experience working in an IT service environment within a complex and diverse organisation, with specific service transition expertise.
• Experience working in a matrix organisation
• Negotiating and influencing skills
• ITIL (ideally certified)
• Experience in Project Managing
• Experience delivering services and influencing change
• Able to work under pressure
• Excellent analysis and problem-solving skills.

This is a hybrid role which will require you to be in the London office 3 days per week. There will also be a weekly call with New Zealand that you will need to be on.