Contract Description
Who We Are
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Programme Manager needed to join our team, on a contract basis, here at VML Enterprise Solutions.
The Opportunity
A Programme Manager with proven experience delivering Programmes and extensive experience delivering Projects. You lead teams to deliver high quality, complex programmes and project(s) on budget and within a specified timeframe to achieve the potential benefits defined in the business case. You work closely with the Account Director to achieve productivity goals and contribute to the organisation's overall success.
What You'll Be Doing
Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click Submit Application, this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Programme Manager needed to join our team, on a contract basis, here at VML Enterprise Solutions.
The Opportunity
A Programme Manager with proven experience delivering Programmes and extensive experience delivering Projects. You lead teams to deliver high quality, complex programmes and project(s) on budget and within a specified timeframe to achieve the potential benefits defined in the business case. You work closely with the Account Director to achieve productivity goals and contribute to the organisation's overall success.
What You'll Be Doing
- Accountable for all delivery across the programme
- Analyse, evaluate, and overcome programme risks, and produce accurate programme reports for management and stakeholders
- Maintain organisational standards of satisfaction, quality, and performance, including the creation and implementation of ways of working at the start of a programme
- Create and implement effective ways of working at the start of the programme and ensure these are adhered to throughout the project lifecycle
- Manage a combination of Technical and Customer Experience workstreams ensuring their dependencies are planned and tracked
- Track and manage dependencies between projects and workstreams, creating programme level plans to ensure these are addressed
- Ensure programme goals are reached by keeping the workstreams updated on progress and any changes that need to be made.
- Provide support and guidance to project managers within your account and line management for several project managers outside of your account.
- Maintain a resource plan showing resource commitment across the projects and keep track of potential end dates in association with functional lead personnel
- Track resource requests and manage fulfilment of these requests internally or externally as appropriate
- Develop strong relationships with VML team members and client stakeholders at all levels
- Work with the client to understand their vision and plan the programme of work to successfully achieve that vision to the greatest effect
- Define and implement programme level governance in conjunction with the client
- Manage third party vendors on behalf of the client
- Experience in managing multiple teams across different workstreams. As a minimum, if in a team management role, this should be at least 20 people
- A good understanding of the software development lifecycle and release management
- A good understanding of the Customer Experience process and requirements
- Proven track record in the successful delivery of an ecommerce migration/Replatform
- Strong stakeholder management skills
- Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy
- Exposure to medium to large scale fixed price project delivery
- Experience in multi-vendor management
- Experience of managing people and financial budgets (including programme budgeting, monitoring financials etc.) ideally in an eCommerce environment
- Experience of overseeing 3rd parties
- Excellent risk management skills
- Minimum of three years' experience working in an Agile environment
- Proven track record of working with organisations moving from Waterfall to Agile delivery approaches
- Working knowledge of Agile frameworks, Scrum and Kanban
- Effective leadership skills with experience of managing other project managers.
- Strong time management & organisational skills.
- Excellent communication and relationship management skills
- Good commercial knowledge, experience of contract negotiations would be advantageous.
- Software Application Development related Project management extensive experience
Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:
- Connect Meaningfully
- Inspire Creatively
- Include Purposefully
- Approach Positively
AT VML Enterprise Solutions
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click Submit Application, this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
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