Contract Description
7 month contract
Hybrid working with an expectation to work 60% of your time in a HMRC Regional Office
You will be responsible for the planning, co-ordinating and implementation of ServiceNow Service Discovery, Mapping and Modelling into a large organisation that is adopting and developing ITIL v4 IT Service Management.
This Job role requires you to:
- Have hands-on experience transitioning an IT for IT service change into the live, following operational ITIL 4 Practices, across service management and supplier teams, and helping to shape/ set the vision and strategy for Service Delivery ensuring processes, ways or working are owned and aligned to industry best practice.
- Experience of deploying technology and technical concepts into ITIL4 IT Operations Management (ITOM) Practices (for example, Problem, Change, Incident, Event and Service Configuration Management Practices (not exhaustive), supporting the promotion of, and driving up adherence to, core ITIL processes, identifying improvement opportunities as a result of the capability being delivered, managing across the organisation, impacting risks and challenges specifically.
- Demonstrate strong communication and stakeholder engagement, to build and maintain day-to-day relationships, allocating resources and working collaboratively with service owners/ service management community, to determine and agree the service acceptance criteria, and deploy accordingly.
- Support work on the identification of benefits form the new capability delivered, and transitioning of these benefits into live, with associate ownership for the realisation management.
- Contribute to the development of training and communications products and tools, that will support the associated culture change.
Essential Skills / Qualifications:
ITIL v4 foundation
Communication
Stakeholder Management
Exposure to and experience of ServiceNow Service Mapping and Discovery
Discovering Direct IT Contract Opportunities for Contract Spy members.