Information Technology Support Specialist at Target Integration, City Of Edinburgh, 6 Months, £Contract Rate

  • Contract Spy
  • City Of Edinburgh, Scotland, United Kingdom
  • Jul 10, 2024
6 Months or more Information Technology

Contract Description

About the Company: Target Integration is an emerging leader in digital transformation and digital adoption, with extensive experience in business consultancy. As experts in business processes and automation, we help empower our clients with insights and clarity. From consultancy and migration to customization and training, we enable them to optimize their operations and reporting by implementing market-leading software.

We have headquarters in Ireland and a global presence in the UK, USA, and India.

We have a diverse team of creative individuals with a focus on personal development and continuous improvement, where everyone can influence the success of the business and help us reach our joint goals.

Website: https://www.targetintegration.com

Location: Edinburgh

Role Type: 6-month contract

We are looking for an onsite support specialist who can work with one of our clients from their Edinburgh office. The following will be the job role -

Responsibilities:

  • Provide day-to-day software and hardware support to the users , including troubleshooting software issues and offering solutions to ensure optimal system performance.
  • Collaborate closely with users to understand their unique business processes and requirements and configure the software systems accordingly.
  • Work with back end teams in Dublin Office and Indian office to deliver support and any customizations.
  • Perform software installations, updates, and configurations, and assist users with these processes as needed.
  • Clean up the data in the ERP system with powerful Excel/data cleaning tools
  • Offer first-level technical support via phone, email, and in-person interactions, responding promptly to support tickets.
  • Diagnose and troubleshoot software-related errors, including application errors, operating system issues, and network connectivity problems.

Qualifications:

  • Minimum of 2 years of experience in providing software support and hardware support to clients.
  • Experience in ERP (Enterprise Resource Planning) and implementations a plus
  • Hands on experience in client handling and customer support
  • Manufacturing background a plus
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • Effective communication skills

What is on Offer:

  • Work in a fast growing company
  • Work on some of the latest technologies
  • Full training on the software system before onsite deployment