Solution Architect at HMRC, All UK Regional Centres, £Contract Rate

  • Contract Spy
  • UK
  • Jul 10, 2024
Duration not stated

Contract Description

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As a Solutions Architect you will be support the escalated delivery of Service Discovery, Mapping and Modelling of Cloud and on-premise hosted services in HMRC, to align the Configuration Management Database (CMDB) with Common Standard Data Model (CSDM),

Service Discovery, Mapping and Modelling is a priority delivery for the Technical Health Programme. This provides the foundational data and pillars, that will support the delivery of:

- Service Mapping and Modelling or over 740 HMRC Business Services - critical to the delivery of services to our customers/taxpayers and supporting services used by our staff.

- a Technical Health Dashboard by providing the live service performance element, that when blended with the security and hardware status updates will demonstrate the health of all HMRCs services and resilience in a single place.

- ITIL 4 IT Operations Management (ITOM) Practices and Processes (Event, Incident, Change and Problem Management) in Service Central, further supporting the deployment of the ITIL 4 Practices under the Future CDIO Organisation.


Essential Criteria:

You will need to have technical knowledge, capability and experience in implementing:

- ServiceNow IT Operating Model (ITOM) modules and IT Service Management (ITSM) deliveries in a large scale enterprise organisation

- IT infrastructure discovery techniques, (including Agentless, Entry Point and Tag-Based)

- Cloud (AWS and Azure) and On-Premise (Crown and Data Centre) hosting environments

- Service Now infrastructure and architectural set-up

- ITIL v4 Certified

Desirable Skills:

- Exposure to ServiceNow Workspaces

- Exposure to Event Management Delivery

- SC preferable but not essential