Software Support Analyst at Zoetis, Guildford, £Contractor Rate

  • Contract Spy
  • Guildford, UK
  • Jul 09, 2024
Duration not stated Veterinary Services

Contract Description

Type:

Full-time Contractor, based at our Guildford offices with the opportunity to work from home up to 4 days per week.

Reporting to Support Manager.


 

Responsibilities:

  • You will provide a first line of contact and response for incoming support calls and emails from Virtual Recall customers.
  • You will install and configure the Virtual Recall software on a variety of networks and hardware and train staff within veterinary practices on how to make the best use of Virtual Recall software. All installations and training will be carried out remotely from our Guildford office.
  • You will configure ‘modules’ to send communications on behalf of practices, to educate/inform pet owners of important information.
  • You will be required to liaise with key stakeholders within Virtual Recall and Zoetis.

 

Business Rationale

At Virtual Recall we provide communication solutions to veterinary practices helping to keep owners compliant, pets healthy and provide awareness to owners of changes within their veterinary practice and the veterinary industry alike.

Essential skills / experience:

  • Previous experience in a customer-facing role with excellent communication skills (both written and spoken English) and the ability to build a rapport quickly.
  • Enjoy problem solving and have an ability to adapt to the ever-changing environment of a growing dynamic company.
  • Self-sufficient, organised and able to manage a number and variety of tasks and projects simultaneously.
  • High level of proficiency with Windows and the Microsoft suite.

Desired skills:

  • Previous experience of working within the animal health or veterinary industry would be beneficial

Proficiency in SQL, HTML and CSS would be of advantage