IT Field Engineer at Synnovate Group Limited, London, £Contract Option

  • Contract Spy
  • London, UK
  • Jul 09, 2024
Duration not stated

Contract Description

Role: 3 vacancies - IT Field Engineer

Salary: Perm & Contract Available 


  • Van provided & petrol (expensed) 
  • Tools and equipment provided 
  • Expenses Included 
  • Overtime available 

Job Summary

Due to continued growth and new contract wins we are expanding our base of Field Support Engineers in the UK.

This is a great opportunity for an experienced IT Hardware/ field engineer who is looking for a role that will allow them to work

with a wide variety of different EPOS, I.T. and Network Hardware platforms across an equally wide variety of

different customer sites including Hospitality, Food & Beverage, Retail, Healthcare & Fuel Stations.

We are looking for x3 engineers (Contract or Permanent) in or around the following areas.

• Engineer 1 North/West London based within M25 (Wembly, Pinner, Harrow, Ealing areas)

• Engineer 2 North/East London based within M25 (Waltham Abbey, Epping, Essex, Dartford, Romford areas)

• Engineer 3 M4 Corridor based (Basingstoke, Reading, Bracknell, Aldershot, Farnborough, Woking areas) 

Responsibilities and Duties

The role is varied, and no two days will be the same, your responsibilities will include: -

• SLA driven EPOS & IT Support into both Hospitality, Retail & Healthcare outlets.

• Diagnosis and rectification of EPoS, Networking, and IT issues.

• IMAC – Install, Move, Add and Change of EPoS, IT & Networking devices.

• Project work including AV, Digital Signage and Customer Rollouts.

• Providing on-site support services on EPoS, I.T. and Network/Comm’s infrastructure, hardware, and


• Working with your line management to ensure that your local spares holdings are always sufficient to

ensure that you can achieve first time fix resolutions in the vast majority of site visits.

• Working with other members of your team to ensure that regional SLA targets are consistently achieved,

and that customer’s satisfaction levels are consistently high.

• Representing the company to the highest possible standards at all times by taking pride in your work and

pride in delivering truly outstanding levels of customer service.

• Manage your workload to achieve the SLA's in the most efficient way.

• Joining the Standby Rota Weekends (1 in 5) & Bank Holidays 


Qualifications and Skills

You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and

support of the following:

• Sound understanding of systems and connectivity.

• Networking diagnosis and rectification.

• Sound fault finding skills.

• Customer facing skills.

• Timely and accurate paperwork completion.

• Flexibility on working days and hours available (some out of hours will be required).

• Cabling Infrastructure (Cat5, Cat6, Wireless etc.)