3rd Line IT Support Engineer - Windows 10, O365, Windows Server, AD, ISO27001, Cisco, VPN at Yash Technologies Europe Limited, London, 4 to 6 Months, £200 per day Outside IR35

£200 per day
  • Contract Spy
  • London, UK
  • Jul 04, 2024
up to 6 Months Information Technology

Contract Description

3rd Line IT Support Engineer - Windows 10, O365, Windows Server, AD, ISO27001, Cisco, VPN

Role: 3rd Line IT Support Engineer

Location: London

Duration: 4-6 months

Environment: Full-time onsite (outside IR35)

Role Summary:

Our Leading client within the Rail Industry are recruiting for a 3rd Line IT Support Engineer to come on-board and assist with both BAU support and project requirements. The Support Engineer should possess varied technical support experience ideally in a multi-site, medium to large sized environments of approximately 1,500 users. The role requires a broad range of IT skills and experience covering all areas of Hardware, Software, and Applications

Role Description:

Responsible for providing both PC and telephone support to members of staff including employees working remotely.

Creating, updating and resolving IT Helpdesk support tickets - You will manage the helpdesk software to ensure that all requests and issues are logged and resolved in a timely manner.

Proactive network monitoring of alarms and alert for our sites network from various monitoring tools.

Build and deploy desktops, laptops and Servers. You will be required to diagnose and repair software and hardware issues.

Troubleshooting software & networking to achieve fault resolution.

Access Management - User account administration. You will be responsible for managing new users and leavers in Active Directory and other applications as required.

Creating Standard Operating Procedure documents within the IT.

You will assist in the provision of IT services including but not limited to; network connectivity, telecoms, Servers, software and applications deployment. You may be required to investigate and deal with 3rd party providers in the event of an interruption to normal service.

key Skills:

You will have the following:

Strong experience with Microsoft Windows 10, Microsoft Office 365, Windows

Server 2016/2019, Active Directory Azure, Intune and SharePoint.

Microsoft AAD/AD/DNS/DHCP/Group Policy, etc.

Exposure to and good understanding of Information Security core principles; ITIL, ISO27001, Cyber-Essentials/CE+, Penetration tests and Vulnerability scans.

Good understanding of network protocols along with Cisco, HP and FortiGate equipment.

Exposure with Firewall configurations and VPNs.

Exposure to VOIP systems and necessary LAN configuration such as COS/QOS.