Business Process Analyst at Diageo, London, £Contract Rate

  • Contract Spy
  • London, England, United Kingdom
  • Jul 04, 2024
Duration not stated Finance Marketing

Contract Description

Context of the role

Diageo is looking for a Business Process Analyst with a solid track record of process mapping and modelling to play a pivotal role in the organisations desire to digitally transform the Procurement and Supply Chain function. You will help set the strategic direction for their Integrated Ecosystem initiative and act as the central point of contact for all things related to business processes.

The project led by Global Procurement Transformation team and will look at rolling of new processes on a global scale to enable Procurement’s strategic priorities. The Procurement organisation (consisting of Indirects, Marketing & Supply) is complex so a variety of skills will be required, including, but not restricted to understanding organisational business processes, leading and facilitating workshops with senior stakeholders and being able to propose new ways to embed processes that align to the remit of processes simplification and the removal of inefficiencies.


The Process Analyst is required to be a specialist in Procurement Business Processes. They will report to the Global Process Owner, and will work closely with cross functional teams to identify areas for improvement through analysis, documenting, challenging the current processes and proposing new ways to tackle process-related change to unlock operational excellence, automation and improved user experience.

This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with stakeholders at all levels of the organisation.

Key Responsibilities

  • Process Analysis: Conduct thorough analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. Utilize process mapping, data analysis, and stakeholder interviews to gain insights into process performance and identify opportunities for optimization.
  • Requirements Gathering: Collaborate with stakeholders from various departments to gather and document business requirements related to process improvements. Identify key stakeholders, understand their needs, and translate requirements into actionable recommendations. Review business processes to ensure accuracy, consistency and alignment to the global processes and strategic goals. Develop and maintain process documentation, including flowcharts, procedures, and work instructions.
  • Process Design: Develop and propose new processes or process modifications that address identified issues and align with organisational goals. Collaborate with stakeholders to create detailed process maps, workflows, and documentation to illustrate proposed changes and facilitate implementation.
  • Review business processes to ensure accuracy, consistency and alignment to the global processes and strategic goals. Through the new process design ensure that the potential process gaps and risks are covered. Research industry best practices and emerging trends in digital and technology processes.
  • Performance measurement: Establishing key performance indicators (KPIs) and metrics to monitor the effectiveness of implemented processes. Track and analyse performance data to measure success, identify areas for further improvement, and drive continuous optimisation efforts. Monitor process performance and KPIs, and provide regular reports to stakeholders.
  • Support change management assessment and providing the necessary content and explanation for process and system functionality.

Qualifications And Experience Required

  • Proven strong career development within process modelling, experience in research and analysis of data, business process improvement, or related roles
  • Strong analytical and problem-solving skills, with the ability to analyse complex processes and data sets
  • Proficiency in process modelling tools and business process management/mining tools
  • Experience of working with cross-functional teams to map complex processes, identifying pain points and bottlenecks
  • Excellent communication and stakeholder management skills at all levels
  • Awareness of operating models (both current and target state) and how to develop and use them on projects / programmes
  • Experience of developing and implementing process improvement plans, including documenting and communicating changes to employees
  • Experience of leading and facilitating workshops with senior stakeholders to extract key information
  • Process Certifications (Six Sigma / Lean or equivalent)


  • Detail oriented with a commitment to accuracy and quality.
  • Ability to work independently and as part of a team in a dynamic, fast-paced environment.
  • Strong organisation skills with ability to prioritise tasks and meet deadlines.
  • Adaptability and willingness to learn new technologies and methodologies
  • Passion for driving continuous improvement and delivering value to the organisation
  • This role is Inside IR35. Benefits available*