Technical Product Team Lead (Loyalty) - Freelance at New Look, London, £Contract Rate

  • Contract Spy
  • London, UK
  • Jul 04, 2024
Duration not stated Information Technology

Contract Description

We’re New Look and we’ve been at the forefront of British high-street fashion since 1969. Over the last 50 years, we’ve grown to be a global, multichannel brand offering on-trend, value-driven fashion for women, men, girls and boys.

Our passion is feel-good fashion at feel-good prices – and we truly believe that all starts with us. Our values inspire us every day: we play to win, we’re customer-obsessed and we work as one to give each and every one of our customers That New Look Feeling.

The Role:

We are looking for a Technical Lead to work with a cross-functional product team building and scaling a new Loyalty product aimed at mass adoption across our customer base.


  • Co-Lead one of our cross-functional, cross-platform Product teams (aka “squads”) to become high-performing
  • Work hand-in-hand with the PM to make decisions on behalf of the team around ways of working, delivery and prioritisation.
  • Own the technical roadmap for the product working within the wider Architecture and Engineering community.
  • Work with the team to provide estimation of the work required to fulfil the roadmap.
  • Provide technical guidance and mentorship to team members, helping them to better understand their assigned work and growing their technical skills in the process.
  • Help remove technical blockers that inhibit delivery – eg. ensuring every developer on your team has the right access to the third-party services that we use
  • Identify and address technical debt proactively to prevent it from accumulating and hindering future development
  • Help design systems that can scale horizontally or vertically to accommodate future growth.
  • Implement strategies to enhance the reliability and security of the product, including fault tolerance, monitoring, and disaster recovery.
  • Ensure that the codebase is maintainable by following coding standards, reviews, modular design, and proper documentation

About You:

  • Is an excellent (servant) leadership who puts the needs of the team (and its goals) above your own.
  • Understands various agile methodologies (such as Scrum and Kanban) and has built high performing teams
  • You're an advocate for cross-functional ways of working and set clear expectations for how product, design and engineering should operate in that model
  • Able to understand and discuss technical concepts, so you’re able to lead on discussion around potential trade-offs of new ideas, with a focus on speed of delivery.
  • Proven track record of taking ownership and successfully delivering results in challenging environments. You can simplify complex ideas and maximise business value.
  • You create a positive team spirit, focus on team engagement and embody the New Look values.
  • You'll demonstrate excellent communication skills, both verbally and in written form. An expert in the power of Slack to drive asynchronous communication and culture change
  • Demonstrable proficiency and prior experience in security minded designs, implementations, and integrations.
  • Experience with backend (Java Spring MVC/Boot, Microsoft SQL Server etc.) and front-end applications and technologies (React, Typescript, NextJS, iOS, Android). (desirable)
  • Experience working with teams using agile methodologies, ideally with Jira and Confluence
  • Experience of OOTB SAP Commerce capabilities, configuration and use of these. Can articulate the use of OOTB capability vs integration and customisation efforts with the related benefits and issues (desirable)
  • Understanding and experience with SDLC methodologies (such as Waterfall, Spiral, Agile software development, Rapid prototyping, DevOps, Platform Engineering and SRE)
  • Experience in large scale and high-volume segmenting pricing and promotions to different user groups. (ideally in a Loyalty scenario)
  • Experience working in the fashion retail industry (desirable)

Technical excellence

By example: They are someone who is looked up to by others members of the engineering team for their ability to solve technical problems, work at pace and refactor by default . They hold themselves and their work to a high standard, whether being asked to or not.

Teach, Coach, Pair: They thrive on working with members of their team to solve problems and gain satisfaction from seeing others succeed. They know the difference between teaching and coaching, and are able to flex between the two as the situation demands. They believe in pairing and are happy to demonstrate as when it is possible.


Collaboration: They build strong relationships product and technology colleagues, leveraging their unique expertise to make informed decisions and drive the product forward. They actively collaborate, share knowledge, and work towards a common goal with their Product Manager.

Shared ownership: They share ownership of the product's success and health of the team that owns it. They help make decisions, take accountability, and celebrate achievements with their team.

Open communication: They contribute effectively to regular meetings, stand-ups, and brainstorming sessions, to ensure that all members of the team are informed and aligned. They openly discuss challenges, provide feedback, and seek opportunities for improvement. They ensure there is a clear process for how to get work done.

Agility: They are advocates of the agile mindset, allowing for quick iterations, adaptability, and continuous improvement. They embrace change, learn from failures, and adjust as needed to deliver a successful product.

Why New Look?

The amazing people, the love of fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be at your absolute best and achieve your goals.

We pride ourselves in being a flexible employer. Although this is a full-time role, our colleagues work a range of patterns. If you have a specific pattern in mind, we are keen to discuss this with you in line with the output needed for the role.