BMC Product Specialist - Discovery & Atrium at Tiberone Technologies Limited, Remote, £Contract Option

  • Contract Spy
  • Remote
  • Jun 06, 2024
Duration not stated Information Technology

Contract Description

Overview: 

We are seeking a highly skilled and experienced BMC Product Specialist for a contract or permanent role with expertise in service management, service and application data modelling, big data analysis and well versed with BMC product suites (inc. Discovery, Atrium & Helix software). This role will be crucial in analysing and configuring BMC products within the organisation to optimise service management tooling to support processes and drive informed decision-making across the organisation. The ideal candidate will have in-depth knowledge of the BMC product suite with the ability to configure and or modify its configuration & coding as required.

Responsibilities:

BMC Product Suite:

  • Possess in-depth knowledge of BMC product suite, including BMC Helix ITSM, BMC Discovery, and BMC Atrium CMDB.
  • Ability to configure BMC product suite solutions according to business needs and best practices.
  • Support the management of the Configuration Management Database (CMDB) to ensure data accuracy and completeness.
  • Evaluate and implement discovery software solutions to support the automation of the population of CMDB.
  • Experience and knowledge of BMC Discovery TPL coding
  • BAI Modelling inc. functional component
  • Complex queries and reporting from BMC Discovery data repository
  • BMC Atrium configuration experience 

Data Analysis and Modelling:

  • Utilize advanced data analysis techniques to extract insights from large datasets.
  • Develop and maintain discovery data models to support service management initiatives.
  • Identify trends, patterns, and anomalies in data to improve service delivery reporting.

Service Management Expertise:

  • Apply expertise in ITIL service management principles and practices to analyse service performance and identify areas for improvement.
  • Use skills of collaboration and influence to work with cross-functional teams in a matrix organisation to support objectives.

Big Data Analysis:

  • Leverage big data tools and technologies to analyse large volumes of data efficiently.
  • Reconcile and normalise multiple data sets for business units to consume this data via effective reporting.

Qualifications:

  • Bachelors degree in Computer Science, Information Systems, or a related field. Masters degree preferred.
  • Proven experience in a data analyst role, with a focus on service management and IT operations.
  • Familiarity with ITIL framework and its application in service management.
  • Hands-on experience with BMC ITSM product suite
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration abilities, with the capacity to work effectively in cross-functional teams.
  • BMC formal certification(s) would be advantageous.

Benefits:

  • This role can be based remotely
  • Competitive salary package or potential for contractor role
  • Comprehensive health benefits package.
  • Opportunities for professional development and training.
  • Dynamic and collaborative work environment.
  • Potential for career advancement within the organisation.

If you are a highly motivated individual with a passion for leveraging data to drive service excellence, we encourage you to apply for this exciting opportunity. Join our team and play a pivotal role in transforming service management through data-driven insights. Please complete the screening questions as part of the application as completely and as accurately as you are able.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We will screen all applicants and select candidates whose qualifications and experience meet our needs and carefully consider your application. If successful we will contact you to continue in the recruitment process, in the event you are not successful we will keep your resume on file and if any other job positions become available we will keep you in mind.