Lead Service Transition Manager at Home Office, Croydon/Remote, 12 Months, £Contract Rate

  • Contract Spy
  • Hybrid (Croydon, UK)
  • Jun 03, 2024
6 Months or more Management

Contract Description



Lead Service Transition Manager (Inside IR35)

Contract Term: 12 Months

Contracting Authority: The Home Office

Location: Hybrid – Croydon


We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition.


You will be joining a number of other Service Design and Transition Managers (SDTMs) working within the Service Architecture Design and Introduction (SADI) Function.


SDTMs in SADI will design and transition IT services that:

• Support business needs.

• Reuse existing service components.

• Are proportionate and affordable.

• Effectively span multiple suppliers, platforms, and support arrangements.


As a Lead Service Transition Manager your main responsibilities will be to: 

  • Design and document new services.
  • Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.
  • Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
  • Ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
  • Contribute to the definition of standards and continual service improvement as part of the Home Office’s SADI practice.


You’ll have relevant experience in:

  • An active SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.
  • Experience of successful Service Design and Transition.
  • Experience in ITIL aligned Service Management.
  • Setting expectations and managing stakeholders, both internal and external.
  • Experience in onboarding third party suppliers.
  • Service Design and Transition in Medium to Large Organisations.



  • Public sector exposure.
  • Experience of Agile development methodology.