Lead Service Transition Manager at NDA, London/Remote, 6 Months, £Contract Rate

  • Contract Spy
  • Hybrid (London, UK)
  • May 31, 2024
6 Months or more Information Technology Management

Contract Description


Lead Service Transition Manager

Contract Term: 6 Months

Contracting Authority: NDA

Location: London or Warrington – Hybrid working


The Nuclear Decommissioning Authority (NDA) is a non-departmental public body created through the Energy Act 2004.


We have 5 offices across the UK, in Cumbria, Dounreay, Harwell, Warrington and London.  We have 17 sites including the first fleet of nuclear power stations, research centres, fuel-related facilities, and Sellafield, which has the largest radioactive inventory and the most complex facilities to decommission.


Programme Javelin at the NDA aims to procure and implement a new set of IT services for the NDA group that will replace the current MSP- style services provided to Dounreay, Magnox, NDA, NWS and NTS. The programme will also implement a new IT operating model that ensures these new services work well across all of these organisations.

A lead service transition manager is required to be a key player in ensuring the successful execution of the Javelin Programme. They will work directly for the programme manager and work closely with cross-functional teams.  The key responsibilities will be defining transition strategy, leading the transition work streams in planning and executing the transition of procured or insourced services from the incumbent suppliers across the NDA group effectively, efficiently and with minimal disruption to service.



As a Lead Service Transition Manager your main responsibilities will be: 

  • Service Transition Plan: Define the service transition approach and plan per bundle and OpCo from the incumbent supplier to the new contract providers. Support the program manager to ensure that there is a clear transition approach, transition plan,  with approved and agreed roles, responsibilities & resources.
  • Work Stream Management: Lead and coordinate different transition work stream tasks, ensuring alignment with project objectives, timelines, and budgets. Managing complexity associated with each transition to ensure that the correct level of service needs are available and dependencies are clear.
  • Stakeholder Management: Manage lower-level stakeholder relationships, ensuring clear communication and understanding of transition goals and progress in line with the overall programme and vision of the Programme Manager.
  • Task Assignment: Assign tasks to transition team members, monitor progress, and address any roadblocks or issues that arise.
  • Risk Assessment: Identify and assess transition risks related to new or exiting services and  and work with the Programme Manager and stakeholders to develop mitigation plans.
  • Documentation: Maintain project documentation regarding transition.
  • Quality Assurance: Ensure contractual service QA metrics (SLAs, OLAs and KPIs) measure performance quality standards required by OpCos
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance project management processes.
  • The successful candidate will have experience of managing ICT service transitions from incumbent vendors to new suppliers and preferably from monolithic ICT services to disaggregated services.