Salesforce Project Manager at Collinson, London/Remote, 4 Months, £Day Rate

  • Contract Spy
  • Hybrid (London, UK)
  • May 31, 2024
up to 6 Months

Contract Description

Salesforce Project Manager (Contract)

  *This is a 4 month day rate contract role*

Here at Collinson we’ve been building the biggest and boldest loyalty programs for over 30 years and now drive 1Bn loyalty transactions a day. In the post pandemic digitally economy, loyalty is becoming increasingly important in more industry’s as well more personalised, omni-channel and emotionally connected. To deliver the next chapter in Collinson’s loyalty story, Collinson is partnering with Salesforce to build the future of loyalty on Salesforce C360/Loyalty management technology. Salesforce provides Collinson with the ability to drive uniqueness at scale. We are looking to match this with Customer Experience (CX) visionaries that understand the capabilities of SF and push the boundaries of what’s possible to deliver CX and moments that matter for our customers

Purpose of the job

The role is integral to the Product and Innovation team, focusing on expanding the various Salesforce clouds that Collinson has integrated to elevate its travel experience brands. Positioned within the newly formed Professional Services team, this role involves managing relationships internal clients, partners, and Collinson teams, both onshore and offshore.

We are in search of a Project Manager who is not only adept at handling all aspects of end-to-end project management. This individual will be instrumental in leading and innovating our project management processes, ensuring they are designed for repeatability and scalability within the Product and Innovation framework.

               

Key Responsibilities

· Managing the day-to-day operational aspects of a complex / strategic project, running multiple projects concurrently from the initiation through to completion and handover to production / client

· Clarifying roles & responsibility for the project team and key stakeholders

· Managing key stakeholder & sponsor expectations

· Lead on the planning of projects with various teams in the business, accumulating in the creation of Epics and User Stories that are maintained in a backlog

· Assembling and managing project resources, including identifying resource requirements

· Lead all Scrum ceremonies, Stand-ups, Backlog refinements, planning and retrospectives

· Manage and monitor project progress through each Sprint

· Ensuring appropriate project documentation is produced and published on Confluence 

· Identifying and manage risks and issues 

· Work with offshore teams in different regions/time zones 

· Champion Agile principles and methodology, ensuring that the highest quality standards are met ·

As a senior member of the team, be responsible for providing direction, guidance and allocating and overseeing the work of junior members within the team 

· Communicating budget, progress/status, risks and challenges to senior stakeholders via project reports and steering committee

Knowledge, skills and experience required

The ideal candidate will have background in Marketing Automation, projects around data-driven products within automation, integration and implementation projects and would be an expert with agile project management and successful delivery.

Skills

· Certified Scrum Master qualification either with the Scrum Alliance or PMI

· PMP certified

· Risk & Issue management

· People Management

· Excellent written and spoken English

· Critical thinking and problem-solving skills

· Delegation

· Negotiation

· Conflict management

· Able to communicate affectively across various levels of management

· Decision making

· Planning and Organising

· Influencing and leading

· Strong financial literacy inclusive of estimation, costing, tracking and monitoring project budgets, anticipating and resolving any financial / commercial risks within programmes and projects

Experience

· At least 8 years’ experience in a project management capacity

· Extensive experience in using Scrum

· Good working knowledge of Salesforce Marketing Cloud, JIRA and Confluence

· Experience managing software development projects

· Experience of leading multi-disciplined, distributed development teams, including managing external

vendors and agencies providing services for projects

· Understanding of loyalty marketing, CRM and marketing automation

· Experience defining operating and support models, key processes and championing them

· Experience at motivating and supporting teams to achieve challenging timelines and goals

Person Specification

· High level of accuracy and attention to detail

· Exceptional customer focus and ability to work under pressure

· A creative, innovative person that likes getting stuck in and is keen to learn and grow

· Ability to operate independently in a proactive manner

· Composed demeanour

· Excellent people skills

· Able to build strong relationships across the organisational structure · Flexible on process but committed to impact 

· Exceptionally good at dealing with conflicts and managing resolutions 

· Strong character and presence - capable of handling tough and demanding stakeholders in a respectf