Process Improvement and Operations Manager at Deloitte, City of London/Remote, 3 Months, £500-£600 per day

£500 - £600 per day
  • Contract Spy
  • Hybrid (London, UK)
  • Feb 13, 2024
up to 6 Months

Contract Description

Job Title: Process Improvement and Operations Manager 
Location: Hybrid - open to travel to London one day a week.
Rate: Competitive 
Duration: 3 month contract
Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.
The Role 
We are seeking an experienced Process Improvement Manager to join our Learning Operations team. You will be responsible for leading the end-to-end process delivery and improving business learning processes. By creating process documentation, managing the business change communications and day-to-day operations, you will ensure new changes are integrated seamlessly into existing processes. Lean thinker who can support the business continuity and work with key stakeholders. 
Deliverables: Responsibilities but not limited to: 
  • Define end to end process map for learning and talent.
  • Establish current documentation and pain points.
  • Develop and implement roadmap to achieve process improvements for priority areas. 
  • Implement process changes: Develop communications, share best practice and deliver upskilling sessions.
  • Service Management: Own SLAs and KPIs in Learning and talent for measurement and improvement. Set strategy for measuring impact and improving the process.
Your experience / Background / Core Skills 
  • Must have process improvement and operations experience of full end-to-end processes (i.e. leading workshops, process mapping, own process documentation, identify gaps, process implementation)
  • Must have change management experience in a customer service environment optimising customer experience and managing change Communications.
  • Project Management experience of workforce planning, governance of policies, risk management 
  • Stakeholder Management - speak to stakeholders to understand the end-to-end issues, manage complex queries, present and liaise with Senior Management and teams. Analyse performance data to provide insights and recommendations for process optimization.
  • Must be competent in using project management tools (preferably
  • Lean Six Sigma – qualified as a Green Belt in Process Improvement
  • Experience of process issues management in a learning, talent or HR function.
  • Experience with HR system implementation (SAP HXM SuccessFactors),
  • Experience with project management tool or can use these tech tools.
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)