User Researcher at Department for Work & Pensions, Manchester/Remote, 6 Months, £Contract Rate

  • Contract Spy
  • Hybrid (Manchester, UK)
  • Feb 12, 2024
6 Months or more Marketing Science

Contract Description



User Researcher (Inside IR35)

Contract Term: 3 months

Contracting Authority: DWP

Location: Hybrid Working (Twice a week in Leeds, Sheffield, Manchester, Blackpool, Birmingham or Newcastle)


The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

  • Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
  • Increase saving for, and security in later life
  • Create a fair and affordable welfare system which improves the life chances of children
  • Deliver outstanding services to our customers and claimants
  • Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity


As a User Researcher your main responsibilities will be: 

  • Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed.
  • Work within agile project teams, providing, to the team, a focus on user centred design.
  • Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision.
  • Communicate the insights gained from user research outputs to both the project team and wider stakeholder, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations.
  • Maintain and develop relationships across the product teams, guiding the team in understanding research
  • appropriates and insights.
  • Prioritize and execute the end-to-end user research activities, this will include the scope, plan, recruitment,
  • facilitating and also the driving of improvement in the service offered.
  • Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.
  • Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
  • Be responsible for improving your own learning, keeping in mind the need to consistently improve your
  • understanding of the role and methods to be used.
  • Work with other teams to understand and leverage existing research material that may add value to the
  • team 's research requirements and, where necessary, conduct a gap analysis to fulfil the needs of the team.


You’ll have relevant experience in:

  • Previous public sector experience
  • Has had experience in applying Agile principles in practice.
  • Able to use quantitative and qualitative data about users to turn user focus into outcomes.
  • Understands and has experience of a range of user- centred practices.