Lead User Researcher at Dept for Digital, Culture, Media & Sport, Manchester/Remote, 3 Months, £Contract Rate

  • Contract Spy
  • Remote (Manchester,)
  • Feb 09, 2024
up to 6 Months Marketing Science

Contract Description



Lead User Researcher – Inside IR35


Contract Term: Until 31/03/24 with potential for extension


Contracting Authority: Department for Digital, Culture, Media and Sport


Location: Hybrid – London or Manchester


As a User Researcher lead, you will be leading and aligning user research activities across the digital transformation programme in DDaT Team, co-ordinating and prioritising the work across-multiple strands of activity.

As a Lead User Researcher your main responsibilities will be: 

  • Identify opportunities to conduct user research activities, where they add significant value to our users and those of the DDaT team.
  • Plan, design and carry out research activities with users that help teams to gains a deep understand of service problems and accessibility issues.
  • Working collaboratively and in an inclusive way by involving users from across the organisation in user research to take a user-centred, evidence-based approach to service design and delivery.
  • Leading user research sessions on a regular basis, testing both high-level concepts, and aspects of product/service design, as they are formulated, designed and changed.
  • Providing quality assurance of all research outputs in line with Government Digital Service Standards, created across the team, mitigating or escalating risks when necessary.
  • Collaboratively analyse the findings of user research to identify common themes and pain points and communicate these with clarity and confidence to stakeholders.
  • Contribute evidence from user research to inform service propositions and roadmaps, balancing user needs with business and technical requirements.
  • Explore, test and implement various user research tools and methodologies to identify those best suited to support the work of the team.
  • Develop and establish an active user research community.



  • Experience of understanding and applying multiple user research methods correctly for different life cycle phases and advising others on these methods.
  • An understanding the diversity of users and the need to make services usable and accessible for everyone.
  • Experience of communicating insights from research in a clear and impactful way that drives change in  the design of services and informs policy and proposition.
  • Experience of establishing an effective user centred design culture in a team and supporting them to embed user centred design practices into their agile workflow.
  • Ability to convince senior stakeholders about the benefits of adopting a user-centred approach, based on evidence.
  • Public Sector / GDS experience.


If this role sounds like something that you would be interested in, please click the link to apply or get in touch with daniel.mcbride@publicsectorresourcing.co.uk



Disability confident


As a member of the disability confident scheme, DCMS guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.



In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.


Please be aware that this role can only be worked within the UK and not Overseas.