Senior Service Delivery Manager wanted to join our Service Operations team on a contract basis.
We are looking for a Senior Service Delivery Manager to join one of our high profile clients Commerce Services,
Contract - Flexible/Remote working
Senior Service Delivery Manager (SSDM) is accountable for the operational delivery, governance, and principle oversight of one or more Customers Commerce Services.
As the Service representative to the Customer, the SSDM is responsible for ensuring the customer is able to conduct day to day business leveraging Engineering and Operational teams to support them in maintaining availability and operational performance of the customers service.
This role is a combination of Service Management, Service Delivery, and Relationship management with a focus on strategic, tactical, and leadership
What you'll be doing:
Leadership & Influencing:
What we want from you:
If you know any of this even better!
VML is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands and drive growth. VML is celebrated for its innovative and award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Intel, Microsoft, Nestl\xc3\xa9, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave Reports, which name WPP as a Leader in Commerce Services, Global Digital Experience Services, Global Marketing Services and most recently, Marketing Measurement & Optimization. As the world's most advanced and largest creative company, VML's global network is powered by 30,000 talented people across 60-plus markets, with principal offices in Kansas City, New York, Detroit, London, S\xc3\xa3o Paulo, Shanghai, Singapore, and Sydney.
AT VML Commerce & Technology:
Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestl\xc3\xa9, Sainsbury's, Selfridges, Shell and Tiffany & Co.
We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.
Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our clients' successes and believe that anyone can show creative bravery no matter what their role is in the team.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.