Contract Spy
Tower Hamlets, UK
Onsite IT Support Engineer - 6 month Contract
Location - London - Tower Hamlets (Hybrid - 4 days a week in office)
The IT Support Engineer is responsible for providing first-class IT support to
staff, as well as external users
Key Responsibilities:
Responsible for Global IT support to all staff
Responsible for daily Service checks
Accountable for triage & progressing ITSM tickets including Cyber alerts
Accountable for IT access management for all IT endpoints and applications
Accountable for support of hardware (laptops, printer, video conferencing devices), including hardware asset management.
Responsible for documentation & process maintenance and ensure it remains accurate and current
Participate in knowledge management by creating knowledge articles
Responsible for adopting and embedding ITIL practices across the ITSM domain
Maintaining ITSM process documentation
Monitoring...