"We are on a mission to transform the future of grocery retail through sustained technology innovation." Ocado Technology is putting the world 's retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and hardware systems that power Ocado.com, the world 's largest online-only grocery retailer as well as the global 'Ocado Smart Platform '. With everything from websites to fully autonomous warehouse that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business. We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture . But don 't just take our word for it, have a look at what our people are saying about us on Glassdoor. What will you do?...
Jul 02, 2020
Duration not stated
"We are on a mission to transform the future of grocery retail through sustained technology innovation." Ocado Technology is putting the world 's retailers online using the cloud, robotics, AI, and IoT. We develop the innovative software and hardware systems that power Ocado.com, the world 's largest online-only grocery retailer as well as the global 'Ocado Smart Platform '. With everything from websites to fully autonomous warehouse that we design in-house, our employees need to be specialists in a wide range of technologies to help drive our business. We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture . But don 't just take our word for it, have a look at what our people are saying about us on Glassdoor. What will you do?...
What will you do?
Your role will be to provide 24/7 support and assistance for our ever-growing internal and external customer base. You are the entry focal point for all Ocado Technology customer contact. This is a fast-paced 24/7 shift based role in our Service Assurance Operations Center.
Provide outstanding Customer Service.
Provide support for a diverse and ever-evolving customer base consuming Ocado Services performing a variety of roles incorporating:
Customer contact management using Phone/Email and ITSM tooling.
Incident Triage and Prioritisation.
Incident Resolution.
Event Management.
Customer Liaison and Communication.
First time Fix based upon knowledge and technical ability.
Change Management and deployment.
Support Linux, Unix and MS Domain-based systems.
Create relevant knowledge articles to support the Service Assurance process.
Planning and effective delivery of project/continuous improvement initiatives
Drive...
Jun 22, 2020
up to 6 Months
What will you do?
Your role will be to provide 24/7 support and assistance for our ever-growing internal and external customer base. You are the entry focal point for all Ocado Technology customer contact. This is a fast-paced 24/7 shift based role in our Service Assurance Operations Center.
Provide outstanding Customer Service.
Provide support for a diverse and ever-evolving customer base consuming Ocado Services performing a variety of roles incorporating:
Customer contact management using Phone/Email and ITSM tooling.
Incident Triage and Prioritisation.
Incident Resolution.
Event Management.
Customer Liaison and Communication.
First time Fix based upon knowledge and technical ability.
Change Management and deployment.
Support Linux, Unix and MS Domain-based systems.
Create relevant knowledge articles to support the Service Assurance process.
Planning and effective delivery of project/continuous improvement initiatives
Drive...
