Contract Spy
Hybrid (Harrogate, UK)
Overview We are seeking a skilled Ad-Hoc IT Technician to join our dynamic team. The ideal candidate will possess a strong background in technical support and desktop support, with a keen understanding of computer hardware and software systems. As an IT Technician, you will be responsible for providing exceptional IT support to our users, ensuring that all systems operate smoothly and efficiently. Your expertise in various technologies, including Remedy, Linux, and VPN solutions, will be crucial in maintaining our IT infrastructure.
Responsibilities
Provide technical support for hardware and software issues across the organisation.
Assist users with desktop support, ensuring timely resolution of technical problems.
Manage and troubleshoot VPN connections to facilitate remote access for users.
Maintain and configure firewalls to ensure network security.
Conduct regular maintenance on computer hardware and peripherals.
Document all support interactions...